CONTACT MANAGEMENT
Established in 1981 and members of the Direct Marketing Association, Golley Slater Contact Management prides itself in being a telephone marketing outsource specialist.
In an industry sometimes characterised as ‘battery hen business’ we remain decidedly free-range, bringing the benefits of our knowledge, culture of passion and ability to deliver to an impressive list of blue chip clients.
Our 100 seat contact centre is fully web-enabled and benefits from live view, wireless monitoring and call recording. Our bespoke CRM system is controlled from within our contact centre which means that our agents, trainers and Operations Management have the resource and control they need to ensure that our clients’ campaigns really deliver.
We understand that one size certainly doesn’t fit all and one thing that all our clients have in common is their high expectations and need for services tailored to their specific objectives. In addition to a comprehensive range of inbound and outbound services, we’ve used a wealth of experience in B2B, B2C, G2B, G2C to create a suite of unique sales generation and contact management solutions. Through these service pillars we consistently deliver a superior Return on Investment (or Return on Inspiration as we prefer to call it at Golley Slater) for clients as diverse as Insurance companies, Mobile phone networks and Government organisations.
The innovative solutions, cutting-edge technology and impressive client list aren’t the only reasons you’ll want to work with us. It is also because we have blended together some of the best people in contact management and created a culture of passion. It’s a culture that means we’re great to work with because we believe in our capability to make a positive revenue impact on our clients business. Whether it’s driving sales through quality lead generation, giving visibility to customer satisfaction or helping you look after your customers, your ROI is our KPI!
In an industry sometimes characterised as ‘battery hen business’ we remain decidedly free-range, bringing the benefits of our knowledge, culture of passion and ability to deliver to an impressive list of blue chip clients.
Our 100 seat contact centre is fully web-enabled and benefits from live view, wireless monitoring and call recording. Our bespoke CRM system is controlled from within our contact centre which means that our agents, trainers and Operations Management have the resource and control they need to ensure that our clients’ campaigns really deliver.
We understand that one size certainly doesn’t fit all and one thing that all our clients have in common is their high expectations and need for services tailored to their specific objectives. In addition to a comprehensive range of inbound and outbound services, we’ve used a wealth of experience in B2B, B2C, G2B, G2C to create a suite of unique sales generation and contact management solutions. Through these service pillars we consistently deliver a superior Return on Investment (or Return on Inspiration as we prefer to call it at Golley Slater) for clients as diverse as Insurance companies, Mobile phone networks and Government organisations.
The innovative solutions, cutting-edge technology and impressive client list aren’t the only reasons you’ll want to work with us. It is also because we have blended together some of the best people in contact management and created a culture of passion. It’s a culture that means we’re great to work with because we believe in our capability to make a positive revenue impact on our clients business. Whether it’s driving sales through quality lead generation, giving visibility to customer satisfaction or helping you look after your customers, your ROI is our KPI!